At City’s Voice, protecting user privacy and maintaining secure systems are fundamental to how the platform is designed and operated.
Our goal is simple: collect only what is necessary, use data responsibly, and keep users in control.
Our Privacy Principles
City’s Voice is built around the following principles:
Minimal Data Collection
We collect only the data needed to provide location-based storytelling and core functionality.
No Advertising Tracking
City’s Voice does not track users across apps or websites and does not sell personal data.
Transparency
We clearly explain how data is used and provide access to full privacy details.
Security by Design
Security considerations are built into system design and daily operations.
What Data May Be Used
City’s Voice may use the following types of data to deliver its services.
Location Data
Location services are used to:
- Trigger nearby stories and tours
- Provide relevant cultural and historical content
- Enable location-aware experiences
Location access can be turned off at any time in device settings.
Audio Data (Voice Features)
If voice interaction is used:
- Microphone input allows users to ask questions
- Audio is processed to generate responses
- Processing typically occurs in real time
Users can disable microphone access at any time.
Usage and Performance Data
Limited usage data may be collected to:
- Improve app performance
- Enhance user experience
- Identify technical issues
This data is used in aggregated form wherever possible.
Diagnostics Data
Crash and performance data may be collected to:
- Detect errors
- Improve reliability
- Maintain system stability
AI Technology and Data Processing
City’s Voice uses modern AI technologies to deliver dynamic storytelling and responses.
Some user requests may be processed using secure cloud-based services operated by trusted technology providers.
These providers process data only as required to deliver functionality and operate under appropriate data protection agreements.
Data Protection and Security
We implement technical and organizational measures to protect data, including:
- Secure cloud infrastructure
- Access control mechanisms
- Encryption where appropriate
- Continuous monitoring of system performance
Security practices are reviewed regularly as the platform evolves.
Your Control and Choices
Users remain in control of their privacy settings.
You can:
- Disable location services
- Disable microphone access
- Adjust permissions in device settings
- Remove the app at any time
Responsible Development
City’s Voice is continuously evolving. Privacy and security considerations are part of all development activities, including new features and integrations.
We aim to ensure that innovation and responsible data use go hand in hand.